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Terms and Conditions
Taffer Finland Ltd
Updated 8 April 2018
These General Terms shall apply in any trade between Taffer Finland Ltd and its online shop customer. Taffer Finland Ltd’s international online shop operates at taffershop.com. Taffer Finland Ltd is entitled to update these General Terms unilaterally without prior notice. General Terms in force at the time of making the order and available at taffershop.com, shall be applied to the orders.
A customer under the age of 18 must have a prior written consent from his/her guardian when placing an order. The consent shall include an order number, personal data of the customer and his/her guardian, signature of the guardian and date.
How to order
At taffershop.com you order products easily and safely. Products are ordered online by moving them to the shopping cart and paying them at checkout. The order is confirmed by checkout at the last step of the order. The order will then be paid.
Prices, delivery costs and delivery time
The prices include value added tax but not delivery costs. If the price list includes a distinct error which should have been comprehended as incorrect by the customer, we shall reserve the right not to sell the product at the incorrect price.
Free shipping EU-wide area. We aim to deliver the products within 1 to 3 working days after receiving the order. Delivery times are estimates.
Estimated delivery times:
FINLAND 1-3 business days
SWEDEN 3-7 business days
REST OF EUROPE 6-10 business days
All prices are displayed primarily in Euro (EUR) and prices include the current VAT. You can change the currency and see prices in other currencies too. We reserve the right to change the site's products, specifications and prices.
Offers and campaigns marketed on the website will remain in force as long as there is enough merchandise unless otherwise stated in the offer
After placing the order you will receive your order confirmation without delay in your e-mail. Confirmation includes information about ordered products. If you do not receive an order confirmation, please contact our customer service.
The products shall be paid when ordering the product. Payment methods include online bank payment (Nordea, Danske Bank, Ålands Banken, Aktia, Osuuspankki and other finnish banks) and Visa Electron, credit card (Visa, Mastercard, American Express, Eurocard, Diners Club, JCB), Klarna and PayPal payment. The payments are made in cooperation with payment service provider Paytrail Ltd., Klarna and PayPal. Taffer Finland Ltd reserves the right to choose the offered payment method per customer.
The customer represents and warrants that the tender used for the payment of the order is the property of the customer and he/she has the right to use such tender. Taffer Finland Ltd has a right to check customer’s credit reference.
The customer has a right to cancel the agreement and return the ordered products within 14 days of receiving the product physically (by the customer or a person authorized by the customer). In order to exercise the right to cancel the agreement, the customer must notify Taffer Finland Ltd by e-mail firstname.lastname@example.org on the cancellation. The products must be returned without delay and no later than 14 days after the notice of cancellation.
The customer shall keep the product in an essentially unaltered and undiminished condition until the customer has decided to return the product. If the customer has used the product before returning it, the customer shall be liable for any reduction in value of the product in accordance with Consumer Protection Act Chapter 6, Section 18. Hygiene or intimate products or other products delivered in sealed package (including but not limited to lingerie) shall not have the return right. Other restrictions of the return right shall be determined according to Consumer Protection Act, Chapter 6, Section 16.
Refundable products shall be carefully packed.
Product defects, warranty and claims
Taffer Finland Ltd shall be liable for the manufacturing defects and defects in the material of the products that existed in the product at the time of delivery. In addition, lifting grips shall have warranty of three (3) months. However, following products (including lifting grips) shall have no warranty: (i) products which are used elsewhere than indoors, or (ii) products which are used otherwise than in personal use. Clothes or other products shall not have a warranty.
The customer shall notify a defect within a reasonable time when he/she has or should have detected the defect. Defects occurring in the products during the period of warranty shall be notified to Taffer Finland Ltd during the warranty period.
In all cases Taffer Finland Ltd shall only be liable for the manufacturing defects and defects in the material of the products. In no event shall Taffer Finland Ltd be liable for regular wear and tear of the product, incorrect treatment of the product or damage caused by neglects in the care of the product in accordance with the care instructions.
Return address for refunds and defected products
Refunds and products subject of the claim shall be delivered to the following address as specified below:
Taffer Finland Ltd
How to return products
When returning products to us please contact us email@example.com. We will give you then more information.
Please provide at least the following information:
Cause of complaint
Detailed error description or photo of the error
Reservation of title
Title to the product shall belong to Taffer Finland Ltd until the customer has paid the purchase price and delivery costs in full.
Refund of payment
Taffer Finland Ltd shall refund the payment received from the customer within 14 days from receiving the notice of return at the latest. Please note that the payment can only be refunded after we have received the product. We shall refund the payment using the same payment method that the customer has used when placing the original order unless the customer has specifically agreed to any other refund method. There shall be no extra cost for the customer for refunding the payment.
Additional and deviating terms and conditions for business customers
These Terms and Conditions shall apply between any trade between a business customer (other than consumer customers) and secondarily Finnish Sale of Goods Act (355/1987).
In all event, the liability of Taffer Finland Ltd shall be limited to the refunding of purchase price of the products minus the benefit for using the product. Taffer Finland Ltd shall not be responsible for any direct or indirect damage caused by the product or the delay of delivery. In all cases, the liability of Taffer Finland Ltd shall be limited to provisions of these Terms and Conditions.
Taffer has the right not to fulfill the obligations of this agreement in situations where Taffer has not been able to predict events. This applies among other things for governmental acts or omissions, new or amended legislation, labor disputes, war or threat of war, fire, explosion, flood, natural disaster or major disaster.
If you have any further questions or you did not find the answer to your question from our web site, we are happy to answer your questions by e-mail info(a)taffer.fi or whatsapp (+358) 44 241 3631.